Paris, September 27, 2018

With the use of Tinyclues’ Campaign Intelligence solution, AccorHotels is seeing a significant impact on the effectiveness of its marketing campaigns and on customer experience

For over a year, AccorHotels has been using Tinyclues for its relationship marketing campaigns in France. Thanks to this campaign intelligence solution, AccorHotels is improving both the targeting of its B2C communications and customer experience while simultaneously increasing marketing campaign efficiency.

AccorHotels is a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,500 hotels, resorts and residences across 100 different countries. Ian di Tullio, AccorHotels SVP of Guest Services, said, “Using digital to improve personalization is at the heart of our strategy. For us it’s a matter of combining economic efficiency with customer experience. Choosing Tinyclues’ solution is in line with this as it uses both artificial intelligence and smart marketing. This collaboration enables us to implement efficient personalized marketing campaigns and communications tailored to the needs of every one of our customers.”

Tinyclues offers a unique targeting and planning experience for marketing campaigns. The solution uses artificial intelligence to enable marketers to easily identify, with unparalleled precision, future buyers for any offer featured in a campaign. Tinyclues’ unique deep learning technology makes it possible to communicate on current business needs (last minute destination, brand launch, opening of sales, niche hotel offering, etc.) and to broaden audiences beyond traditional targets based on prior purchases. Tinyclues also optimizes the marketing plan by detecting potential conflicts between campaigns; it uses AI to arbitrate and manage marketing fatigue, maximizing overall campaign performance while improving customer experience.

“This initial pilot conducted on the French market was a major success. The solution is very user-friendly and the teams have been able to easily target and optimize our campaigns, including to promote specific destinations, lifestyle themes or niche products such as luxury hotels,” added Ian di Tullio. “In the end, message sales efficiency has improved, our customers are enjoying a better brand experience and results have exceeded our expectations. We have measured a significant increase in revenues for certain campaigns while simultaneously reducing the unsubscribe rate for our communications. Building on these particularly positive results, we are now beginning to roll out the solution across all countries in which AccorHotels operates.”

An AI-first campaign intelligence solution based on unique artificial intelligence technology, Tinyclues is the only solution that automatically applies the power of deep learning to marketing databases. The end result is that marketers no longer need to rely on their intuition or arbitrary criteria for their marketing campaigns.

“Brands are adopting Tinyclues because they can see that the solution offers a unique experience to marketers, enabling them to seamlessly align their campaign ideas and their business objectives”, said David Bessis, Founder and CEO of Tinyclues. “Time and time again, our clients have seen a very significant increase in the revenues generated by their campaigns and far better management of marketing fatigue and therefore customer experience. This is also the case for AccorHotels and we are excited about working with such a major player in the travel industry; we share the same ideas when it comes to customer proximity and focusing strategy on delivering relevant messages.”




Tinyclues is the leading AI-first Marketing Campaign Intelligence solution enabling companies to maximize revenue and customer engagement through intelligent campaign targeting and planning. Tinyclues’ solution uses deep learning to identify future buyers for any offer, in the days following a campaign. Companies such as Brandalley, Cdiscount, Club Med, Corsair, Fnac, Lacoste, La Redoute, Manor,, Rue du Commerce, Sarenza, and Vestiaire Collective are using Tinyclues to optimize and orchestrate more than 600 million messages per month across channels such as email, mobile push notifications, direct mail, call centers and Facebook to generate quantified and sustainable additional revenue. Tinyclues has been listed as a Vendor to Watch in Gartner’s 2017 Magic Quadrant for Digital Marketing Analytics and as a Cool Vendor in Gartner’s 2018 Cool Vendor in Multichannel Marketing report.​


Le groupe AccorHotels est un leader mondial dans le domaine du voyage et du lifestyle ainsi qu’un pionnier du digital offrant des expériences uniques dans plus de 4 300 hôtels, resorts et résidences dans 100 pays. 

Bénéficiant d’un ensemble incomparable d’enseignes hôtelières de renommée internationale allant du luxe à l’économique, du haut de gamme aux marques lifestyle, en passant par le milieu de gamme, AccorHotels offre savoir-faire et expertise depuis plus de 50 ans. 

Au-delà de l’hôtellerie, son cœur de métier, AccorHotels a su étendre son offre de services en devenant leader mondial de location de résidences privées de luxe avec plus de 10 000 résidences d’exception dans le monde entier. Le Groupe est également présent dans les domaines de la conciergerie, du coworking, de la restauration, des événements et des solutions digitales.

AccorHotels, qui s’appuie sur une équipe mondiale de plus de 250 000 femmes et hommes engagés, est attaché à remplir sa mission première : faire en sorte que chaque client se sente - Feel Welcome.  Les clients ont accès à l’un des programmes de fidélité hôteliers les plus attrayants du monde - Le Club AccorHotels.   

AccorHotels joue un rôle actif auprès des communautés locales où il est implanté et est mobilisé en faveur du développement durable et de la solidarité à travers PLANET 21 Acting Here, un programme complet regroupant les collaborateurs, les clients et les partenaires afin d’assurer une croissance durable.

Depuis 2008, le fonds de dotation Solidarity AccorHotels prolonge naturellement les métiers et valeurs du Groupe, grâce à l’engagement des collaborateurs, en luttant contre l’exclusion sociale et économique des plus défavorisés.

Accor SA est une société cotée sur Euronext Paris (Code ISIN : FR0000120404) et sur le marché OTC aux Etats-Unis (Code: ACRFY).

Pour plus d’information ou effectuer une réservation, rendez-vous sur ou Ou rejoignez-nous et suivez-nous sur Twitter et Facebook.

Press contacts

Contact Tinyclues

Caroline Tailleferd

Tel: +33 6 11 64 87 37       

For more information, please visit Twitter: @tinyclues

Press contact AccorHotels

Mélissa Levine

T. +33 1 45 38 84 76

Angélique Cambon

T. +33(0)1 45 38 15 24